Terms & Conditions Lucky10 —
Complete Guide for All Users

Welcome to Lucky10. This Terms and Conditions document ("Terms") constitutes a binding agreement between you ("User") and Lucky10 ("Platform", "we", "us") regarding your use of the lucky10.fun website and all related services, including the mobile app, online games, sports betting services, Live Casino, bingo, and any other services offered by Lucky10.

By accessing, registering for, or using any part of the lucky10 platform, you acknowledge that you have read, understood, and agreed to be bound by all terms stated in this document, together with the Privacy Policy and any additional guidelines that may be issued from time to time.

To use lucky10's services, you must meet the following eligibility requirements:

• Aged at least 18 years of age on the date of registration
• Not subject to any law or regulation that prohibits you from using online gambling services
• Not currently on any gambling regulatory body's self-exclusion list
• Have full legal capacity to enter into a binding agreement
• Registering an account on your own behalf only, not on behalf of another person

Lucky10 reserves the right to request written proof to verify your age and identity at any time. Failure to provide satisfactory proof within the specified period may result in your account being suspended until verification is complete.

The Lucky10 registration process is designed to be simple and fast. However, all information you provide during registration must be truthful, accurate, current, and complete.

As part of the integrated Know Your Customer (KYC) process on the Lucky10 platform, you may be asked to provide the following documents:

• Identity document: MyKad, passport, or valid citizenship document
• Proof of address: Utility bill, bank statement, or official document dated within the last three months
• Payment method verification: Take a screenshot of the bank account or digital wallet account used

Each user is only permitted to have one account at lucky10. Multiple account registrations by a single individual are strictly prohibited and may result in the termination of all associated accounts and forfeiture of any existing balances.

Lucky10 supports a variety of payment methods popular among users in Malaysia, including FPX, DuitNow QR, Touch 'n Go eWallet, GrabPay, internet banking transfers, and selected Visa/Mastercard debit or credit cards.

The deposit-related terms are as follows:

• All deposits must be made using a payment method in your own name — Lucky10 does not accept payments from third parties.
• Minimum deposit varies by selected payment method — the latest details are available on the Deposit
• Lucky10 does not charge any processing fees for deposits made through supported payment methods.
• All transactions are processed using 256-bit SSL encryption to ensure the security of your financial data.
• Lucky10 reserves the right to reject any deposit suspected of involving fraudulent activity or money laundering.

Withdrawals from your Lucky10 account are subject to the following conditions:

• KYC verification must be fully completed before the first withdrawal request is processed.
• Withdrawals can only be made to the same account or payment method used for the deposit — this is a standard security measure to prevent money laundering.
• Withdrawal processing times depend on the chosen payment method; bank transfers typically take 1–3 business days.
• The minimum withdrawal amount is as specified for each payment method.
• Lucky10 reserves the right to request additional documents before processing withdrawals that exceed a certain amount.

If your account has an active bonus that has not yet met the wagering requirements, withdrawals may be put on hold until the conditions are fulfilled or the bonus is cancelled first.

Lucky10 offers various bonuses and promotions to its members from time to time. All bonuses are subject to the specific terms and conditions stated alongside each offer.

General principles applicable to all Lucky10 bonuses:

• Wagering requirement: Each bonus has its own wagering requirements that must be met before any winnings from that bonus can be withdrawn.
• Bonus validity period: All bonuses have a set validity period; bonuses that are unused or whose conditions are not met within that period will expire automatically.
• Eligible games: Not all games contribute equally to wagering requirements — slots typically contribute 100%, while table games may contribute at a different rate
• One account, one bonus: Each promotion is limited to one claim per user, per household, per IP address, and per device.

All games offered on the Lucky10 platform — whether slots, Live Casino, sports betting, or bingo — are subject to their individual game rules, available within each game's interface.

General rules applicable to all game categories at Lucky10:

• Game results are final and generated by a Random Number Generator (RNG) system that has been independently audited for slots and automated games
• For Live Casino, outcomes are determined by a live dealer and are fully recorded for audit purposes
• In the event of a technical disruption during an active game round, Lucky10 will ensure all affected bets are settled fairly in accordance with the technical disruption resolution policy.
• Sports betting is subject to its own odds-setting and market settlement rules as defined by the Lucky10 sports division.
• Lucky10 is not responsible for losses arising from a user's misunderstanding of game rules.

You are fully responsible for maintaining the confidentiality of your Lucky10 account login credentials, including your username, password, and any two-factor authentication codes.

• Do not share your login credentials with anyone, including family members
• Use a strong password that is unique to this platform
• Enable two-factor authentication for an extra layer of protection
• Log out of your account when using a shared device
• Report immediately to the lucky10 support team if you suspect your account has been accessed without authorisation

Lucky10 will never ask for your account password via email, live chat, or any other communication channel. If you receive any such request, please report it to our support team immediately.

Lucky10 is committed to promoting responsible gaming and provides a range of tools and resources to help users stay in control. The platform offers the following features, accessible directly from your account settings:

• Deposit limit: Set a daily, weekly, or monthly deposit limit
• Loss limit: Set a cap on the maximum amount you can lose within a given period
• Session time limit: Set reminders or limits for your daily play session
• Temporary account break: Suspend your account for a period of 24 hours to 6 weeks
• Self-exclusion: Close your account permanently for a minimum period of 6 months

We encourage all users to set these limits as a precaution, not only when issues arise. For more information and support resources, visit the Responsible Gaming us.

Lucky10 takes the protection of your personal data seriously. All information you provide is collected, stored, and processed in accordance with our comprehensive Privacy Policy. Key points regarding privacy:

• Your personal data is stored on secure servers with full encryption
• Lucky10 does not sell or share your personal data with third parties for marketing purposes without your consent.
• Data may be shared with relevant authorities when required by law
• You have the right to request access, correction, or deletion of your personal data by contacting our team

For full details on how we manage your data, please refer to Privacy Policy Lucky10.

Lucky10 reserves the right to suspend or terminate any user's account without prior notice under the following circumstances:

• Violation of any terms in this document
• Suspicion or confirmation of fraudulent activity, money laundering, or attempts to manipulate the system
• Multiple account registrations by the same individual
• Providing false or misleading information during registration or the KYC process
• Behavior that disrupts, threatens, or harasses other users or lucky10 staff
• Use of automated software, bots, or any mechanism attempting to exploit the platform

If your account is terminated due to a breach of terms, Lucky10 reserves the right to withhold the account balance pending investigation and any applicable legal proceedings.

The Lucky10 platform is provided "as is" without any express or implied warranties. Lucky10 is not liable for:

• Any financial losses arising from use of the platform, including betting losses
• Service disruptions caused by scheduled maintenance or events beyond our control
• Losses resulting from unauthorised access to your account due to your own negligence
• Third-party content or services that may be linked to the lucky10 platform

Lucky10 reserves the right to modify, add, or update any part of these terms at any time. When significant changes are made, we will notify users via:

• In-app or on-site notifications from Lucky10
• Email to the address registered to your account
• Update the "Updated" date at the top of this page

Continued use of the Lucky10 platform after amended terms are published constitutes implicit acceptance of the updated terms. We recommend you review this page periodically to stay informed of any changes.

If you have any questions, concerns, or complaints regarding these lucky10 Terms and Conditions, our team is ready to assist you through the following channels:

• Support email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the lucky10 website or app
• FAQ: Visit the page FAQ us for answers to the most frequently asked questions

The Lucky10 customer support team operates around the clock, 24 hours a day, 7 days a week, and is available in Bahasa Malaysia to ensure you get the help you need.