At lucky10, user privacy is more than a legal obligation — it is a core value that shapes how we design our systems, store data, and interact with all members. Read this policy to fully understand your rights.
Updated: January 2026All data transmitted between your device and lucky10 servers is protected by 256-bit SSL encryption — the same security standard used by major banks in Malaysia.
Your personal data is stored on servers protected by strict access controls. Only authorised staff may access your sensitive information within the necessary work context.
Lucky10 does not sell, rent, or trade users' personal data to third parties for marketing purposes. Your data belongs to you, not to us as a business asset.
The identity verification (KYC) process at lucky10 uses an integrated and secure system. Documents you upload are stored with full encryption and used solely for verification purposes.
You have full control over your data — including the right to view, amend, export, or request deletion of your personal data from Lucky10's systems at any time.
Lucky10 uses cookies solely to improve user experience and for internal analytics. You can manage or disable non-essential cookies through your web browser settings.
This Privacy Policy explains how lucky10 ("we", "Platform", "lucky10") collects, uses, stores, and protects your personal information when you use the lucky10.fun website, the lucky10 mobile app, and all related services.
We understand that privacy is a serious matter for Malaysian users. That is why we strive to be fully transparent about our data handling practices. No convoluted legal language here — we aim to explain everything in a way that is easy to understand.
By registering or using the lucky10 platform, you acknowledge that you have read and understood this Privacy Policy. If you have any questions, our support team is available 24/7.
Our commitment: lucky10 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices in all aspects of user information handling.
Lucky10 collects several categories of information to provide you with a secure and personalised service. Below is a summary of the types of data we collect:
| Data Categories | Sample Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, MyKad/passport number, date of birth | Identity verification (KYC), fraud prevention |
| Contact Data | Email address, phone number, residential address | Account communications, statement delivery |
| Financial Data | Bank account number (masked), transaction records | Deposit and withdrawal processing |
| Usage Data | Game records, betting history, active hours | Service improvement, responsible gaming |
| Technical Data | IP address, device type, browser version | Account security, fraud detection |
We do not collect more data than is necessary for a specific purpose. Each data category is collected based on legitimate requirements and reasonable business interests.
Collected data is used exclusively for the following purposes:
lucky10 does not use your personal data to make automated decisions that significantly affect you without human intervention, except in cases of fraud detection involving account security.
Lucky10 takes a strict and limited approach to user data sharing. We do not sell or disclose your personal data to third parties for marketing or commercial purposes.
Data may only be shared in the following limited circumstances:
All third parties granted access to lucky10 user data are required to comply with data protection standards equal to or higher than those we adhere to.
Lucky10 continually invests in data security infrastructure to ensure your personal information is always protected. The security measures we implement include:
Important note: While we take all reasonable steps to protect your data, no security system is 100% foolproof. In the event of a data security breach involving your information, lucky10 is committed to notifying you within the timeframe required by law.
Lucky10 uses cookies and similar tracking technologies to enhance your platform experience. There are several types of cookies we use:
You can manage or disable non-essential cookies through your web browser settings. Please note that disabling essential cookies may affect platform functionality.
As a lucky10 user, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010:
Request a copy of all personal data we hold about you.
Request correction of inaccurate or outdated data in our records.
Request deletion of your personal data subject to legal obligations.
Request an export of your data in a machine-readable format.
Request restrictions on how we use your data in certain circumstances.
Object to the processing of your data for direct marketing purposes.
To exercise any of the above rights, contact the lucky10 support team via email or live chat. We will process your request within 30 business days.
Lucky10 only retains your personal data for as long as necessary for the purposes stated in this policy or as required by applicable law.
When data is no longer needed and there is no legal obligation to retain it, Lucky10 will securely delete or anonymise the data in question.
The lucky10 platform is strictly for adult users aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18.
If we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and terminate the relevant account.
If you are a parent or guardian who believes your child may have registered with lucky10, please contact our support team immediately for follow-up action.
The lucky10 platform may occasionally contain links to third-party websites or services, such as game provider sites or regulatory bodies. This Privacy Policy applies solely to the lucky10 platform.
Lucky10 is not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policy of every website you visit to understand how they handle your personal data.
Lucky10 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technologies. When significant changes are made, we will:
We encourage you to review this page periodically. Continued use of the lucky10 platform after changes are published means you accept the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or lucky10's handling of your personal data, please contact us via:
Our team will process all privacy-related enquiries within 5 business days. For more complex data rights requests, processing may take up to 30 business days. We are committed to being transparent and responsive in all matters relating to your data privacy.
Create your lucky10 account with confidence — a platform that takes your privacy seriously, uses bank-grade encryption, and never sells your data to third parties.
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